Privacy Policy

Last updated: October 2024

Introduction

owl-soar is committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.

By using our website or engaging our services, you acknowledge that you have read and understood this policy.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details (email address, postal address)
• Property preferences and requirements
• Budget and financial information relevant to property searches
• Employment information for reference purposes
• Previous rental history when applicable
• Communications and correspondence with our team

We also collect certain information automatically when you visit our website:

• Device information and browser type
• IP address and approximate location
• Pages visited and time spent on our website
• Referral source and search terms used

How We Use Your Information

We use the information we collect to:

• Provide property search and rental management services
• Match your requirements with suitable properties
• Communicate with you about our services and your enquiries
• Process applications and conduct reference checks
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual necessity: Processing required to provide our services
• Legitimate interests: Operating and improving our business
• Consent: Where you have given explicit consent for specific purposes
• Legal obligation: Compliance with applicable laws and regulations

Information Sharing

We may share your information with:

• Property owners and landlords for rental applications
• Reference checking services
• Professional advisers (solicitors, accountants) where necessary
• Service providers who assist in operating our business
• Regulatory authorities when required by law

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure server infrastructure, and restricted access protocols.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Enquiry data is typically retained for 24 months following the last interaction, unless an ongoing service relationship exists.

Your Rights

Under data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to processing based on legitimate interests
• Request restriction of processing
• Data portability in certain circumstances
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or direct notification where appropriate.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

owl-soar
47 Castle Street
Liverpool, L2 9SH
United Kingdom

Email: [email protected]